Posted - 01/20/2003 : 15:57:00
| I hope everyone is enjoying the new message board. I have only had a few reports of anyone having problems getting their user accounts setup and posting messages. Here are the most common problems new users have been experiencing:
Multiple Users on Single Email Address
Originally I had set an option to only allow one user per email address. I have since learned that many of you share an email account with your husband/wife/significant other, but would still like your own chat identity. Therefore I have changed the setting so that you can have as many user accounts per email address as you wish.
When first setting up a new user account you must Click Agree to the terms stated. If you have a software firewall like Norton Internet Security or ZoneAlarm, you must turn that firewall off temporarily when agreeing to these terms. Upon setting the chat account up you my turn your firewall back on. If you are behind a hardware firewall, as most business networks have, you can either contact your network administrator or agree to the terms and setup your account from your home computer. Once your account has been setup you shouldn’t have any firewall related problems thereafter.
If you have any other problems with the board, please check the FAQ page at the top of the board and if those help related topics don’t help you may email the board administrator or someone from Mountain Retreat directly at email@example.com.